It is really important to know where to find the Site ID. Especially when an admin account has multiple sites, this information needs to be included when submitting a new support ticket.

 

To find the Site ID, log into the admin, and look at the top left corner of the page, click on the website logo website, a pop-up will show on the top left corner, this will display the website name, ID, status and license linked to this site, as well as the domain that's currently connected:






At the top right corner, there will be an option button to "View My Websites". Alternatively, click on the "Manage Websites" link.




This will display all websites linked to this particular admin account (active, cancelled and pending activation). This section also includes a list of the Add-ons pending activation, as well as the Quick Start videos and at the bottom, there is also a shortcut link to contact support. 




Dashboard


This section provides an information about the Active Websites.


View Active Websites


The information displayed in this section includes:

  1. Website: Website Name, URL, Site ID and Admin Role.
  2. Plan: Current Plan, Active Status and Date Launched.
  3. Snapshot: Member Count, Revenue and Add-ons Enabled and Instant Business Records available.
  4. Actions: Link to the Admin Backend and the More Options button (Create a Support Ticket)



Pending Activation


This section provides an overview of the Websites to Activate.


Websites to Activate


If there is more than one license purchased, but they're not yet activated, these will display right under Websites to Activate.

 

Each website will also display the Website ID #, date added, the type of plan and if it has any Add-ons subscriptions assigned. 


To the right, a button "Click to Activate +" will be displayed:



Add-ons to Activate


Any purchased Add-ons still pending activation will be listed in this tab. Use the Click to Activate button to assign the Add-On to one of the Website Licenses.




The following pop-up window will appear. Select the site to activate the Add-On from the dropdown list, then "Click to Activate Product":

            


Suspended Websites


Any suspended licenses will be listed here before being permanently deleted. Please contact support to recover an account that has been suspended.

    



Support Center


This section provides an overview of the options available for contacting the Support Team and support tickets. This also includes an array of Getting Started Videos.


View All Tickets


Get a list of the tickets that have been opened with this account. The information includes the date on which each ticket was opened, the Subject, and its current status. Click on View Ticket to reply:


 


After clicking on View Ticket, the information shown is the same as on the previous page. The original message displays on top, and at the bottom, there is a text editor to reply to the ticket and attach images:




Getting Started Videos


This selection of videos provides valuable guidance to any new Brilliant Directories owner. Check back with this section to cover the basics or go over some of the main features required to launch a website.




Create Support Ticket +


Submit new tickets by selecting a website from the website drop down menu. Specify the page presenting the issue (optional) and provide relevant information regarding the inquiry on this form.

Remember, screenshots and detailed explanations to replicate the issue go a long way in helping the coaches provide accurate and fast support!