This guide outlines the way members can cancel their account. In their dashboard, members should navigate to the left sidebar, where they will see these options.
Account >> Manage Account >> Close My Account:
Next, they’ll choose either to close the account immediately or at the end of the current billing period:
The system will prompt for confirmation, where they can select "Yes, Close My Account" to proceed.
If the member has an active subscription, it will automatically be canceled.
After confirming, the system logs them out and redirects to the Member Login page.
Member Cancellation Email
A confirmation email will then be sent to the member:
Find this email template inside the admin dashboard:
System Email: cancel-account
Cancelled Accounts - Admin Perspective
In the Member’s Dashboard, their account status will display as “Cancelled”.
Cancellations - Admin Perspective
Cancelling an account through the admin dashboard is possible, there are also admin notifications when a member cancels.
More information: Cancellations From Website Admin Perspective
